Lid Open here as well

So our Glowforge Pro has also gotten the Lid Open problem. Has anybody actually managed to fix this? If so how?

Does anybody have a picture of where the actual sensors are on the lid?

I have read through earlier threads, cleaned everything, checked the 5 connectors to the black connector cable, removed the “soft parts”, tested without the tray and restarted many times but still no luck.

Anybody have any advice?

Here are a bunch of photos: https://photos.app.goo.gl/jfS8BKpxFMub9TTZ6

I think it’s usually a black cable issue. You’ve opened a support ticket by posting here, so they’ll be along soon to get you fixed up!

I can see that you’ve also reached out via email and that our support team has contacted you there. To avoid duplicate communication and expedite your process, I’m going to go ahead and close this topic.