Lid open message, dead in the water again!

Community Support
1

Just before Christmas it has happened again!!! Is this a known design flaw??

I just read the tread on the lid open light. This has happened to me again. I have had a Pro replaced once for this same problem. I am terrified that this one might not be under warranty. Again I have checked and cleaned everything. It was just working and it just gave that lid open message.

I am making a Christmas gift and it is not done yet. I am hoping you have found a fix for this since my last pro did this.

Please grant my Christmas wish and get me back up and running!

Since I am guessing I will not hear from the support team until after Christmas or after News Years, if anyone has a tip I can try other than cleaning or making sure the door is really closed or turning it off unplugging then trying again, PLEASE let me know.

2

The communication from the magnetically actuated safety interlocks is through the ribbon cable on the lid that connects at the rear. If that connection is solid, and I was in a pinch like you are, I might see if strong magnets positioned where the lid meets the front door had any effect.
Good luck.

1 Like
3

I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.