“Lid Open” message when lid is closed

I’m so sorry to hear you’re having trouble. Could you please do the following for me?

  1. Power off your Glowforge
  2. Open the lid and front door of your Glowforge
  3. Remove your crumb tray
  4. Check for and remove any debris that may prevent the front door from closing properly, particularly the area underneath the front door
  5. Close the front door and lid
  6. Power your Glowforge back on
  7. If you’re still receiving the Lid Open message without the crumb tray installed, please take a look at the following photos and let me know anything looks different. If you see anything that looks different, please take a picture and send it to us. Also, if the lights on the lid of your Glowforge are not lighting up, please let me know.

01 Front Left

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02 Front Right
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03 Door Open Left
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04 Door Open Right
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05 Door Closed Lid Open Left
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06 Door Closed Lid Open Right
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Thanks in advance.

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