SENT TO SUPPORT
Hi,
I need to get back to work. I had just started a print and it suddenly stopped. The screen says Lid open but it is closed. I have cleaned everything I can think of that might have anything to do with the lid sensors.
I have linked two videos
Please help me soon, I have orders with deadlines.
I love this tool but it is frustrating not to be able to use it.
If you have a Pro you might want to check the safety shut off link near the power switch to make sure it’s installed all the way. Not sure whether it gives the same error when pulled but it acts the same or similar as when the door is opened.
Just deleted that - I’m not sure that spot is supposed to be connected…I can’t tell on mine. How did you get that picture? Is that on top of the tube or underneath it?
On mine that is underneath the tube, so I can’t really see it too well. At first I thought that yours was disconnected, but mine doesn’t look like it’s connected either, and i can’t get underneath it with a mirror to make sure.
It might be okay, but you’ll need to wait to hear from support. Sorry. I don’t know.
I’m so sorry to hear you’re having problems. I’m still reviewing the data from your Glowforge but I wanted to ask if you could do the following for me:
Power off your Glowforge
Open the lid and front door
Remove your crumb tray
Close the front door and lid
Power your Glowforge back on
Let me know if you’re still receiving a Lid Open message