Lights turn off when shutting and Lid Open

Hi! I need help! When I shut my lid, the lights turn off and it is now saying that the lid is open even though it is not. I have tried to remove the crum tray, checked the sensors, and nothing seems to be working. I have a large order I need to get out by Monday. Please help.

I’m sorry that you ran into trouble with your Glowforge. I see you already emailed us about this and we’ve sent you a response with next steps there, so I’m going to close this topic.