During a cutting session, I had a liquid leak from a screw under the machine, on bottom left side. There is also some liquid in the left compartiment of the machine (see pictures). I suspect it comes from the cooling liquid reservoir. The leak was not negligible, I had a little puddle on the floor under the machine. The leak stopped once the cutting session was over. Now I’m afraid to damage my Glowforge if I start another cutting session.
We have been using our GF for several months, the issue appeared yesterday.
Did someone ever faced the same issue ?
Thanks in advance for your help.
Posting here opens a support ticket. They will likely need pictures, if possible, to determine the next steps.
Some news. We powered on our GF, the bubble in the laser tube disapeared (good), but the dripping started again (not good). There is a leak in the cooling circuit. It is dripping from two places :
The GF was on for arround a minute. Here is the amount of fluid that leaked :
You should not use the machine until you hear from support.
Also don’t open any more support tickets, it just slows them down. You can post freely anywhere else in the forum, but posting in Problems and Support opens a ticket, so now you have two of them here. Hang tight, we’ll all send you lots of love and empathy while we wait for them to get here!
Sorry, we are a little stressed here. Our GF is our only production tool so we already lost one day of production . Do you know if I can reach someone on the phone to help us ? Thanks again for your help
Thank you for providing such great details and photos. Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I just replied via email to sort out the details. I’m so sorry about the bad news.