Losing original designs?


#1

Hello. I’m trying to load up the “pendant blank” and it’s only opening up the image I used to engrave something a while back. What am I doing wrong? I hit reset, and nothing happens!

Help?


#2

Can you delete what’s left in that design, close it, then open it and try resetting the design again?


#3

I’ve done so. Deleted everything, and tried to reload it. Same image comes up. Nothing to cut . . . just the original engrave image.


#4

Hmmmm, maybe clear your browser cache? Or at least reboot the browser.


#5

Just tried both . . . no luck! Odd!


#6

Yeah, afraid I’m stumped at this point.


#7

And now, just as randomly, after three more tries, it just showed up. So weird. Thank you for your help, Cynd! Truly appreciate it!


#8


#9

Thanks for reaching out. I’m glad you were able to get the original design reset. I’m going to close this thread, but if you have any more trouble, please start a new topic or write in to support@glowforge.com.


#10