I needed to calibrate my machine because we took it outside to clean it. I went through the steps but after it did the scoring I got a message that it wasn’t complete because it lost the wifi. I can cut all day and never loss wifi. So I tried again and received the same message. Is there something I can do to get the calibration to finish
Someone else on here had that issue - something to do with the sheer quantity of data that’s passing was too much for the connection. I believe their solution was to switch to a phone hotspot for just the calibration. I’ll see if I can find the thread talking about it - but it’s worth a shot.
Thank you so much. I will give it a try.
Thank you for reaching out to us. I’m sorry to hear your Glowforge is having connectivity trouble.
I took a look at the logs for your unit and it looks like your Glowforge is able to connect successfully to your network, but it may be having trouble maintaining a stable connection. When this is the case, you won’t need to go through Wi-Fi setup again, but you may see an “Offline” message.
The most common solution to Wi-Fi challenges is to restart all the devices involved in connecting to the internet.
- Turn off the computer, phone, or tablet that you’re using
- Turn off your Glowforge
- Unplug your modem
- Unplug your Wi-Fi access point
- Wait one minute, then plug everything back in and turn them back on
If that doesn’t work, we have two more suggestions that often make a big difference:
Improve the signal path between your Glowforge and your Wi-Fi access point
Wi-Fi signals need a clear path. Remove physical barriers, and move devices closer together:
- Move your Wi-Fi access point up high and make sure it’s in an open space. Avoid locating your Wi-Fi access point on the ground, under a desk, in a cabinet, or in a corner where its signal can be blocked.
- Relocate your Wi-Fi access point closer to your Glowforge
- Move your Glowforge closer to your Wi-Fi access point
- Install a Wi-Fi range extender closer to your Glowforge
- Run an ethernet cable and install a second Wi-Fi access point next to your Glowforge
Reduce electronic and Wi-Fi interference
If your unit is near other devices that use Wi-Fi or a large number of electronics, temporarily turn off other electronics and devices in the area.
I hope this helps. Please let us know how it goes. Thank you!
It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email firstname.lastname@example.org.