Lost wifi when calibrating

[tandersen3886]

I needed to calibrate my machine because we took it outside to clean it. I went through the steps but after it did the scoring I got a message that it wasn’t complete because it lost the wifi. I can cut all day and never loss wifi. So I tried again and received the same message. Is there something I can do to get the calibration to finish

[deirdrebeth]

Someone else on here had that issue - something to do with the sheer quantity of data that’s passing was too much for the connection. I believe their solution was to switch to a phone hotspot for just the calibration. I’ll see if I can find the thread talking about it - but it’s worth a shot.

Alignment and Calibration

Don’t know if this will work for you but try using your phone hotspot for the calibration process rather than your home wifi. I got this same error 3 times, switched to phone hotspot for just calibration routine which worked flawlessly, then switched back to house wifi and it’s been solid since. (The calibration process is very data intensive but in big spurts, strong wifi that’s at all unstable for long periods can trip the system up)

[tandersen3886]

Thank you so much. I will give it a try.

[MorganW]

Hello @tandersen3886,

Thank you for reaching out to us. I’m sorry to hear your Glowforge is having connectivity trouble.

I took a look at the logs for your unit and it looks like your Glowforge is able to connect successfully to your network, but it may be having trouble maintaining a stable connection. When this is the case, you won’t need to go through Wi-Fi setup again, but you may see an “Offline” message.

The most common solution to Wi-Fi challenges is to restart all the devices involved in connecting to the internet.

1. Turn off the computer, phone, or tablet that you’re using
2. Turn off your Glowforge
3. Unplug your modem
4. Unplug your Wi-Fi access point
5. Wait one minute, then plug everything back in and turn them back on

If that doesn’t work, we have two more suggestions that often make a big difference:

1. Improve the signal path between your Glowforge and your Wi-Fi access point
   Wi-Fi signals need a clear path. Remove physical barriers, and move devices closer together:

• Move your Wi-Fi access point up high and make sure it’s in an open space. Avoid locating your Wi-Fi access point on the ground, under a desk, in a cabinet, or in a corner where its signal can be blocked.
• Relocate your Wi-Fi access point closer to your Glowforge
• Move your Glowforge closer to your Wi-Fi access point
• Install a Wi-Fi range extender closer to your Glowforge
• Run an ethernet cable and install a second Wi-Fi access point next to your Glowforge

2. Reduce electronic and Wi-Fi interference
   If your unit is near other devices that use Wi-Fi or a large number of electronics, temporarily turn off other electronics and devices in the area.

I hope this helps. Please let us know how it goes. Thank you!

[MorganW]

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.