Lots of issues on my unit (just arrived) Not thrilled


Just got my unit it and I’m not that happy…
Unboxing issues so far. Not sure if I should continue or that’s what I get. I’m not a happy camper.

  • Big air bubble in the laser tube
    (not as worried about this one as it seems that works it’s way out when the system first cycles?)

*Grinding on the lid / Case isn’t square
The case is out of square and the lid doesn’t close unless I torque the body of the case while closing
Video of the case issues.

*Cracked Case
Corner looks like it is cracked, which isn’t a cosmetic issue, a crack is a structural / safety issue, I don’t want any errant beams having a path out.

*Cosmetic Issues
The mold has some sinking issues on the sides of the main body, not really an issue, but worth noting

Also a mismatch on the mold in the front of the main body where the lid meshes

*crud / scratches on the case trim
*Wierd machining mismatch on the rails on the inside of the case (may just be the design isn’t supposed to be flat)
*more lid griniding

*Bent Print head pins
Haven’t even installed it yet…

Are replacement units being sent with cosmetic defects?

That sucks, contact support and they’ll swap it out. They are super quick getting replacements out.


When you contacted support they didn’t offer to replace it? I remember these, the bent pins especially, from Facebook at least a week ago.


Sent the support email as I posted this. Figured I’d get a response faster with both post and email.


I think that was two people who have had the bent pins, no? I think the factory needs to be reminded to unplug that thing carefully after testing/calibration.


That’s a heavy dose of problems. I will say one thing about the case and lid alignment: it’s not very rigid, so it’s quite sensitive to being on an uneven surface. When I first got mine, the lid on the right side appeared to be way higher than the case, but I discovered later that if I picked up the right side of the case, it would come into alignment with the lid. I put some shims under it until it was level. Now I have a more rigid table underneath and the lid height is perfectly lined up with the front on both sides. It still has a significant bow in it, but that’s as they say a known issue and it has mostly become a non-issue for me. I do wish it closed more meaningfully and maybe even had some rubber seals, since I have become obsessive about ventilation.

Anyway, yours looks terrible so that’s probably not the issue (and even if it is, it’s not the only one) but I figured I’d mention it as something to check.


That thing looks used and abused! I would certainly be pissed if I got one in that condition.


Unfortunately, you were right to stop unboxing. We’ll send email with information about swapping your unit momentarily.