LSO pdf files not received

I have not received my password protected LSO study material that contains important safety information. I have sent numerous emails to Glowforge Support to no avail. I find it extremely disturbing that (a) Glowforge can not be reached by phone (b) that support is not even responding to emails. It’s been over three weeks and my Glowforge is sitting outside of the box without having it turned on even once. I certainly don’t want to be responsible for ignoring important safety instruction and creating a safety hazard. Has anyone else had a similar (frustrating) experience? Hope this gets some attention from Support.

1 Like

Hi @sunconsciousminds! I see you already emailed us about this and we responded there, so I’m going to close this topic.