I am having a real problem with my machine! Normally my machine is completely silent and all I can hear is my extraction units fans in the background. However, recently, my machine has been making noises that sound very much like screeching and grinding as well as struggling to cut the thinnest of materials. Here are some videos for you to hear what I am talking about.
Is this a normal “expected” noise @dan ? Its the very shaky screeching ear hurting noises I am talking about, the rest of the normal motor noises I know are completely normal.
I contacted customer service and went through it all with them. They suspected something was in the fan unbalancing it so I explained that I don’t use the extract fan as I have an extraction unit (I don’t have windows in my studio so I have to) and my air assist fan is cleaned regularly (along with the rest of the machine) so it looks like this pretty much most of the time:
I then waited to hear back from Glowforge and after 5 days of waiting to hear back, they tell me that “the sound your hearing is expected. I’m sorry they’re so loud, but they shouldn’t impact print performance.”
However, I can assure you my machine has never made these noises as it was normally extremely silent. Yes of course, you have the normal motor working noises but now, it is making these loud screeching almost grinding noises and I am being told that is “expected” I definitely don’t think I should be expecting this or accepting this answer, I paid nearly $6000 for a Pro (as I am sure many of you have) and its not even a year old yet. Maybe after a few years of use but not when the machine isn’t even a year old. What do you think I should do? Is there anyone else who has had this issue? Does anyone know how to resolve these noises?