Maple 1/4 plywood not cutting through

The last two shipments of 1/4inch maple plywood has consistently given me problems. It will not cut through the boards. I’ve now ruined 6 boards. What can be done in this situation? It sucks being out that much money

clean your lens, mirror and windows… And two… turn up the power, lower the speed. I know I know… it’s proofgrade and it SHOULD cut fine with proofgrade settings but I trust nothing but my eyes and if something doesn’t cut, I change the settings til it does. :slight_smile:


PG is guaranteed, at least it used to be.
Email photos of your failed prints along with dates/times of the bad jobs and they should credit you for the boards.


Proofgrade is guaranteed. However, the time to report a problem and seek a solution is after the first failed board, not the sixth.


Hi Michaela,

I’m sorry to hear that you’ve been running into some trouble your Glowforge cutting through 1/4" Maple Plywood material. I’ll be happy to troubleshoot this with you so you print without cut or wasted material concerns.

There are several things that need to be checked if the laser doesn’t cleanly cut through the material. We’ve discovered that photos don’t always come through well in emails, so I’ve included several links that will take you to reference instructions and photos. If you haven’t already done so, please turn off your Glowforge and check the following:

Once all these things have been checked, please perform the following test print.

  • When the print finishes, leave the lid closed and wait until the fans stop and the picture updates.

Check the completed print:

  • If the Gift of Good Measure fails to cut through, take a photo of the front and back of the print and attach these photos to your reply.

  • If the Gift of Good Measure cuts successfully, please try another print of the design you experienced the issue with, and let us know the results.

Feel free to include any other affected prints with photos and times printed in your response. I can cross reference those results in the log files to help narrow down any cause, and find the best steps for a fix.

I’ll look forward to your reply.

Kind regards,

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