Material thickness error upon trying to print

I am engraving dog tags with a 1/4" jig. I have been going along and doing a bunch and all of a sudden, my machine is reading that the material is too thick and is giving me an error upon trying to print. My material is actually a tad smaller that 1/4" so Its definitely not over the height.

Are you using set focus to make sure the focus falls in the right place?


That worked great! Thank you!

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You saved me from being extremely frustrated!

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I’m so sorry to hear that you’ve hit this snag, but I’m glad the advice @geek2nurse provided helped to resolve the trouble. I’ll close this thread for now, but please don’t hesitate to reach out to directly at We’re here to help!

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