Metric keychain not cutting all the way thru

Posted here as per Dan’s request

Sorry, as you can see cuts are not cutting through. One picture with paper backing. One without

This is the 3rd thing I tried cutting out of the proofgrade that did not cut all the way through. Two of the files were the new metric keychain. Should I increase speed or power? I am a newbie to all things lasers

Thanks for letting us know. I’m sorry that your print didn’t come out beautifully!

To cut successfully, there are three important things to check. First, your material must lie flat. This requires a clean, properly installed crumb tray and flat materials. Second, there must be no obstructions, dirt, or damage preventing the laser light from reaching your material. Third, your design must be set up properly - for example, with lines that are fully on the material and that are set to cut. It’s hard to know which issue might be affecting your print, so please thoroughly inspect your unit and design according to the suggestions in our troubleshooter.

Once you’ve inspected and cleaned, please try another print. We included an extra piece of Proofgrade Draftboard with your materials shipment for troubleshooting. Please print the Metric Gift of Good Measure on Proofgrade Draftboard and let us know the result. If it doesn’t print well, please let us know the date and time of your print and send photos of the front and back of the print.

Thank you. Will try again later this week

Did you get a chance to try those suggestions?

Let me know how it goes when you do!

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email