Minor update suggestion for the return email text


#1

When packing up for a warranty exchange, the below link would be incredibly useful to include in the email from support. Instead, it links to the unpacking instructions (which we carefully followed backwards): https://shop.glowforge.com/support/topic/cleaning-service-and-moving/moving-your-glowforge-properly


#2

Thanks. I’ll be using that this week to send Zatoichi back.


#3

So sorry you need to use it, they are speedy with replacements… hope you are back in business fast.


#4

Awwww, so sorry about that. Better now than after warranty expires though!


#5

@mnemosyne, that makes a lot of sense! Thank you for the feedback, I’ve passed this to the team and we’re going to make that change.


#6