When packing up for a warranty exchange, the below link would be incredibly useful to include in the email from support. Instead, it links to the unpacking instructions (which we carefully followed backwards): https://shop.glowforge.com/support/topic/cleaning-service-and-moving/moving-your-glowforge-properly
Thanks. I’ll be using that this week to send Zatoichi back.
So sorry you need to use it, they are speedy with replacements… hope you are back in business fast.
Awwww, so sorry about that. Better now than after warranty expires though!
@mnemosyne, that makes a lot of sense! Thank you for the feedback, I’ve passed this to the team and we’re going to make that change.