I’m sorry you ran into trouble. Thanks for taking the time to provide those screenshots and details.
Most alignment problems come from the material being closer or farther from the camera than expected. The image is taken using a wide angle camera. We use software to correct the image so the image you see matches what’s in the bed. The software is still improving, and you may see an alignment error of about 1/4".
The lid camera uses a wide angle lens to take a photo of the entire bed. The software uses the height of the material to correct the image so what you see in the Workspace matches the print placement on the actual material. That said, it is important for the height to be correct and accurate.
I’d like you to try a few steps for me so we can look into this further. Could you please do the following?
- Turn off your Glowforge.
- Turn your Glowforge back on.
- We included an extra piece of Proofgrade Draftboard with your materials shipment for troubleshooting. Place the Proofgrade Draftboard in the center of the bed and print the Gift of Good Measure using the default settings.
- When the print finishes, leave the lid closed and wait until the fans stop and the picture updates. 5. Without moving your artwork or your material, take a screenshot of the Workspace to show us the difference between the artwork placement and the actual print placement. Make sure to include the rulers in your screenshot and show as much of the bed as possible.
- Mac: Press Shift-Command-4 and click and drag a box around your image. You’ll find the screenshot file saved on your desktop.
- Windows: Click on the Start Menu and type “snipping tool”. Open the Snipping Tool > New then click and drag a box around your image. Click the Save icon and name and save your file.
- Send us the screenshot along with the date and time of the print, and we’ll investigate.
Additionally, I extracted the logs to look into the issue, and it looks like on prints where Proofgrade wasn’t recognized, there was a very bright light shining into your Glowforge during that time. On prints where the light level was lower, the logs showed that the Glowforge recognized the Proofgrade. If the app has trouble recognizing your material again, would you try reducing the direct light overhead and see if that helps?
Thank you in advance!