Missing air filters

I bought 2 GlowForges with air filters back in Oct. 2015 and I still haven’t gotten my air filters and my shipping page (https://glowforge.com/shipping/) says that both of the air filters are “Not quite ready”.

What’s the deal?

Welcome to the forum.
You have missed a few announcements regarding filters. The original design was abandoned, and a different solution was introduced and has been selling for quite some time. I am sure the Glowforge support team will contact you regarding your options.


Check your spam folder - there were emails quite a while ago asking if you wanted the compact filter or wait for the newer, current now, filter.

@merlyn383 I’ve just sent you an email with next steps to get you your Air Filter. I’m going to close this thread so we can continue to work with you over email.