I don’t see any recent posts about snapmarks being removed or losing access with a refurbished machine. I’m kind of cranky about this - I have a lot of things set up with jigs/snapmarks so that I can repeat certain files with accuracy. I am paying for Premium as well, so if that’s supposed to be part of my subscription it sure isn’t there. I messaged support, but I can’t find the email confirmation, nor have I gotten a response. I tried to go through support today but kept getting the email/password not recognized reply. Aren’t they the same as when you log in? I’m trying very hard not to get angry about this too but I’m so frustrated right now I could scream. Anyone have any insight to share? Thanks!
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Snapmarks never got beyond beta and have not been supported for quite some time.
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Snapmarks ceased being supported a long time ago (maybe a couple years ago, now?)…someone else may chime in that has a more specific timeline. Many machines never had it…and some that did, still have it. My Glowforge is going on 6 years old, soon. I had snapmarks and probably still do, though I never use them anymore. It would not surprise me in the least that a refurbished machine would not have them.
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And sometimes you got lucky with a replacement that also had the right combination of machine build characteristics that let you “keep” Snapmarks.
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There was a recent discussion about losing snapmarks when just replacing the print head.
I added that my replacement machine does not have them, although my original machine that I had for over 5 years is still listed in the UI, and if I select it, they show up there. Not that it matters, that machine is gone now.
It’s interesting because the alignment on the new machine is far better than I ever had with my original. I never used snapmarks much anyway, so it’s no matter now.
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The login to the forum is (or can be) different than the login to your laser - the login to support is the login to your laser.
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Thanks, I thought it was weird that it wouldn’t log in…
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I chatted with support today. They are going to enable the snapmarks on my machine. I suppose that’s the deal - if you had them before and end up with a refurbished machine, talk to them and see if they can add it to your new setup. Here’s hoping it works!
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That’s good news! Back during the active beta we were told not all machines were physically eligible so it’s nice to hear there’s hope.
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They were able to put the snapmarks on my new machine! I’m very happy about that - I have a couple of cut files that are super fiddly and need to align to a print for cutting. The snapmarks make this possible. I was dreading having to figure out how to make it work without them. Phew. Now I can just move forward. Thanks everyone for your help.
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That is so encouraging to hear! I’m a day-one Pro user and was able to build a business around using Snapmarks for print/cut illustrated designs. I’ve always been both thankful to have the beta feature and terrified of losing it should my machine die on me… knock on wood. I’ve had a hard time understanding why they dropped support for the feature, as it’s tremendously useful and reliable for pro-level users, if not the novice that much of the newer features and marketplace cater to. I would even pay for premium subscription just to ensure I would have access to it indefinitely.
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