Missing the left 1" of view


#1

I seem to be missing the leftmost 1" of the cutting area.
I placed a ruler on the draftboard and aligned it to the edge of the draftboard on the left.
As you can see the camera will not see the leftmost 1" (7/8" to be exact)

*Note: My GF is one of those that has a very lose camera lens if that helps diagnose it. (the lens will screw up/down at will, as I found out then I cleaned it)


#2

Everyone’s is like that right now until they expand the cutting area. Right now, the camera sees it, but it is being cropped.


#3

same as the up size, which at this time is for sure 10.625 and slightly more if you are willing to wiggle it around and find the sweet spot.


#4

Thanks for reaching out.

Your Glowforge unit’s wide angle camera should always be locked into focus. Unfortunately, that is an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.


#5