Again I got a first cut this morning and the machine has not been able to work again. very frustrating ! it was a test cut that I would have just gone with it for the second cut but there is no second cut and the alignment is gone as well without Snapmarks wrecking a nice piece of Walnut, I have emailed Support but I suppose it is too early to hear back.
Here is my great idea! As it would seem that we are working on the Cloud that is operating from Glowforge Seattle, and since the machines can do a self-check and know if something is not right Why can’t THEY contact support in real time with at least some detail of the problem, and even a help button in the GFUI that we could push that would identify all the data about what was happening, along with the notice of a problem that we could follow up with but identify the problem immediately.
That would not mean that Support would need to be responding in real time, but it would be supplying real-time data of the state of all the machines, and which ones were problematic at any moment. It would also point up any design weaknesses before we were even aware of them and where a software fix was useful, identify that as well Then when Support was able to look into a problem they could have all the data in hand and not need to spend the extra time waiting for us to try and figure what they had with more accuracy than we would.
If there is something wrong with the idea please post the discussion but if agreed please like and add a comment so they can have some feedback on it.