So after a year of sitting dormant, I tried to wake my glowy, Eitri, up with a basic, quick job, a box to hold a PS4 game box (extra storage) to wall mount. After several cardboard tests, we finally were ready to cut on PG draft board.
Here is where Eitri showed that he was sick. The engraved parts were fine but he did not cut thru any of the cuts. I tried slowing the speed and doing more than one pass. Nothing helped. I did a thorough cleaning, no luck. I scoured the forums, watch YT videos, and tried everything suggested. No luck.
I then reached out to Support and Brandon has been doing his best to assist. We did narrow down the possible causes: either the silver window on the left needs replaced (it does, its got some bad scratches there) or the whole printer needs to be replaced.
As you can tell, this second option was not on the table for me. Granted, I have had Eitri for 5 years now and haven’t done much with him except some hobbyish stuff but I wanted to actually start doing a big push this year. (just my luck, right?)
Part of my response to Brandon was this: “If the laser assembly is the issue, ideally replacing the laser assembly would be the better option for me. My print head is good, the motor is fine, I have no issues with the exhaust fans and there are no issues with literally everything else. I do not need another printer. If you can assist me with getting a new laser assembly, that would be the most effective course of action for me if the cost makes sense.”
Obviously, I don’t think that Brandon can do this. That is a decision that probably has a lot more details to it and would need to come from higher up if possible.
While Eitri is down, he is not out. Currently, engraving still seems to be working. I will replace the silver window and see if that helps with cutting. If not, we will run a full testing cycle on what he can do with the materials we have on hand. Then, we will do what we can with that and go from there.
If you have had something similar, let me know what you did to help your glowy along. If you are going thru this now, feel free to hit me up and we can compare notes.