Since a week a try everything for getting my gf out of focussing message…
I cleaned it (everything) took out the head and ventilator , took the had a part to clean it several times and restarted en rebooted my computer…
But it still keep saing “focussing” when I turn it on…
WHAT TO DO
I have my machine not even a year and do not want to be without it
Here are the troubleshooting steps for this problem:
You’ve opened a support ticket by posting in Problems and Support, so it will help speed things along if you work through this list and report back here, so they know what you’ve already tried. We (other users) can also chime in to help in the meantime. 
Did everything on the site… no results
Shoot, it might be your black cable, then.
Support will be along soon. Hang in there!
tanx , and tanx for trying…
getting really desparate here… just completely set up the computer and the gf again… no results. spend like 5 ours now and I SHOULD be working…
Angelique from Rotterdam
Hi there @acaprojecten I see you’ve got an open email ticket for this issue as well that I’ve just followed up on. I’m going to go ahead and close this topic to keep all our communication in one spot and we can make sure taken care of via email.