hello Im new, my glow forge has around 3 weeks with me, I’ve done several cuts so far, and order of 150 hearts for save the date (1.5in), 25 crosses 3in, 6 place names 6in, today I need to have ready for tomorrow 2 cake toppers, I’ve done everything to cut them, and the laser won’t go through, it just lives it like engraved, it it set to cut, full power, velocity 180, auto focus for 3mm draft board… I took a video of al l my steps, printed, and nop no it just won’t go through, it started like this since yesterday afternoon after the 25 crosses, I thought it was just tired, so I left her rest, start again today and nothing.
I have light coming out of the laser, but won’t cut
help plis… I Have lots of customers waiting for their pieces…
Support will ask you to print the Gift of Good Measure on Medium Draftboard using default settings and, if that doesn’t print successfully, post pictures of both sides. Here’s a recent response for a similar issue:
yesterday night when the issue started, I began reading all I could about this and saw that part, of cleaning lens, windows and all, and I did it, and follow the steps with the pictures provided, I install it again as the picture said with the bowl thing… and its moving its working, laser is coming out, is just not going through the 3mm material, I check the tray, I cleaned everything…
Okay, you might need to check the mirror in the head next.
Turn off the machine.
Follow the instructions below to remove the mirror.
Inspect the inside of the head looking for any melted areas…if you see anything that looks unusual, or if the mirror sticks when you are removing it, take a picture and post it here.