So like many new Glowforge owners I run a small business, originally I started making small furniture pieces, custom signage and packaging. Then along came my Glowforge Plus and revolutionized everything.
The only problem is that after only 8 mths, my Glowforge died. It was quite a heartbreak, and meanwhile my customers are left in the lurch.
Glowforge staff confirmed that it’s an error that can’t be fixed remotely and agreed to honor the warranty however, I’m operating out of Trinidad and Tobago in the Caribbean and the costs to return to Glowforge’s headquarters are astronomical. Also, I didn’t keep the original packaging (I anticipated it would have lasted at least 12 mths) and on the website the shipping packaging has been sold out for some time.
I’m not sure if anyone has been in a similar conundrum and can perhaps share some advice as to how I should proceed? The return costs shipping costs are comparable to purchasing a new laser, and I am concerned that another Glowforge may die unexpectedly. Any advice or thoughts would be appreciated.