My lid glass shattered from a 12g magnet falling 18"!


#1

My lid assembly shattered when I accidentally dropped a 12 gram magnet from about 18" up. It was quite spectacular. The safety glass did its job… there are no pieces larger than a kernel of corn.
Pictures attached.

What do I need to do next?


#2

Horrifying, and I’m amazed at the small weight that caused it !
John


#3

My heart sunk for you.


#4

Oh gosh, this is just tragic. I think I will keep a sheet of craft foam on my lid.


#5

Oh, noooooo! How sad! :cry:


#6

I am guessing that the magnet hit on an edge. I hate that it happened to you. :worried:


#7

Oh no! I’m so sorry to hear that.

Unfortunately, we’ll need to arrange a repair or replace your unit with a refurbished unit.

I’ll reach out to you via email so we can get this sorted out right away.


#8

#9

I’m really sorry - we did a little research and the problem is that ceramics are extremely hard. You can hit the Glowforge glass with a hammer (I have, with a piece of spare glass to test it) but a very hard ceramic can focus force in a tiny area. Interesting read here: