My machine is Stuck on Centering

I used my Glowforge yesterday with no problems. Today when I turned it on it gave the usual sounds of startup then nothing when it came to centering. I open the lid and close, still nothing, my screen does not register lid open. when I turn it off it shows the offline icon grayed out but still says centering. I refresh page but it doesn’t change.I refreshed my wifi didn’t help.

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Having the same issue. Mine is stuck on ‘cancelling’.

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Having the same issue. Checking the status page and looks like the issue might be with the software…https://statuspage.glowforge.com/

So much for using the snow day to get ahead this afternoon. :frowning:

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Same issue here. it was printing this morning and then stopped working. I’ve been trying to get it fixed for 5 hours already.

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mine is also stuck on cancelling :weary:

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mine is stuck on focusing

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mine is stuck focusing. cant even get to print. :frowning:

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Mine is stuck on focusing too! Has anyone found a solution?

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Both machines have been out of order for 4 hours, what’s going on?
We cannot proceed with the orders

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Seems to be a known issue by GF. No ETA on a fix. Dead in the water right now.

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It seems to be widespread. I had printed one side of a piece but when I went to do the other, it was stuck as well. Took a few attempts (restarts) to get it to print. The last time there was a banner talking about an issue when I re-loaded the app.

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Mine is stuck on Homing

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my GF worked earlier today and when I was about to print another project, my GF maintained on homing. Called GF support and they mentioned I was one of the affected with an ongoing issue. they didn’t disclose much but only mentioned I would be notified by email. hoping this gets resolved as I have orders with deadlines coming up this week.

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GF status page says all systems are operational - but here my machine sits stuck on cancelling.

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Still having issues here as well. My gf has been stuck on focusing all day. I received an email stating issue resolved but I am still not able to print.

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I’m still stuck on focusing. I didn’t bother contacting Glowforge yet but I guess I will now when they open. I don’t see any alerts about this issue on their website or the status page, it’s really annoying since this seems like a big issue.

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Just adding a plus 1. At first my issue was stuck on autofocus now suck on homing.

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Mine is kinda doing the same thing but mine says homing. And mine has also been doing this since yesterday. I will have some unsatisfied customers sadly!!!

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For the past two days, I’ve been dealing with the “stuck on homing” issue. That corrected yesterday. This morning, I now can’t get past the “stuck on centering” issue others had yesterday. Work backing up. Can anyone help???

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