My machine is stuck on homing/centering.
and the laser arm does not move.
I researched online and I saw that people recommend to restart the wifi. i restarted my wifi and i am still stuck on homing. the wifi router is next to the machine. also cleaned all my lenses and made sure all the cables connected ( the 5 spots)
i am not sure what else i can do.
i know i am connected do the wifi because when i open the lid it say lit open.
few more things is after a few min it say scanning and light is dimming. the arm still does not move. if i open the lid and close it again it say centering/homing and then scanning again and light go dim again
Sounds like you’ve done everything you can except post clear, close-up pics of all the lid cable connections. Support can then check and if all seems in-order, will likely need to send you a replacement.
Emailing, or posting here, both open support tickets. They don’t browse the forum, they work off a ticketing system. They will close this discussion if you’ve already opened one via email. Standard response is about one business day.
