I did send this over to support on Friday. If they replied I missed it somehow.
My first glowforge stopped cutting all the way through the material. This is a refurbished unit as a replacement. I think I’ve managed to use it for 15 minutes.
First I could not see the bed…went through ALL the troubleshooting steps at least 3 times. I still can’t see the bed clearly. I have completely boarded up the window behind it to make sure that was not interfering with the camera photo of the bed. The lights on the lid are all on, the camera was lose but that is tight now. I’ve tried it with the room lights on and off. That was all on friday.
None of that really matters because it will not get past scanning, centering or homing. It just won’t do any flippin thing except use electricity.
I need this machine to work…I don’t have time to pack them up and send them off and do it all over again.
I have rebooted
Turned everything that I can think of off and on.
If you tell me it’s the internet - It seems I should have gotten a Boss.