Has anyone else had their machines made to not cut their files?
I have two machines that will engrave nice and sharp, but the cuts appear to be out of focus and do not cut all the way through. This started this morning. I own 4 machines (2 stay in boxes as reserves for the front lines). I’m well versed in these machines and I know it is not the usual issues like a dirty auto focus lens, dirty mirrors/lenses, or a dirty air assist fan.
When I run the GGM it cuts through just fine. So I know it is not the machines, but a GFUI issue that will not allow any of my imported files cut properly.
Has anyone had this issue and if so, why?
I am still waiting to hear back from support via email.
I’m sorry for the recent trouble you’ve run into. After reviewing everything, I think a good next step might be to arrange a time for you to work with one of our Technical Support Engineers on this over the phone. I saw the ticket that you opened via email, so I’ve sent you a response there to coordinate a call.
I’m going to close this thread, and I’ll continue to coordinate with you via email.