My Premium project is no longer visible when i open it from my dashboard

I had upgraded to the premium and looked at the designs. i had chosen the little notebook and ‘purchased’ (it was free with premium) it and it showed on my dashboard. i was going to print it today and it’s on my dashboard, however, now there are no files when i open it. Have there been changes? Not sure where my file went!
Thanks

Try resetting the design. Click on the 3 dots and then reset design. ( I think).

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3 dots - design details - then reset

That only works with stuff purchased from Glowforge - so be aware. Whatever your GFUI looks like when you close a design is what will be there when you next open it.

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Thank you both, that worked!!

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Hi @rvogt, it looks like @deirdrebeth and @arh2 had the answer. Thank you both!

I’m going to close this thread. If you run into any other trouble, please start a new topic, or email us at support@glowforge.com. We’re happy to help!

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