My tracking number does not work

Problems and Support
#1

I received the shipped notice 8 days ago… The accessory box arrived, but the printer has not.

When I click the tracking link , or enter it by hand it gives me an notice stating that UPS does not know of the shipment.

Any ideas what I should do to try to track it down?

Thanks.
Mike

#2

Care to share the tracking number?

#3

Did you try comparing the number you have with the number on the accessory box? Also, have you signed up for UPS Choice?

2 Likes
#4

You may be able to enter the tracking number from the first package and see if it is a set of tracking numbers. This would show you the other packages in the same overall shipment.

5 Likes
#5

This used to be the way it was done. Box 1 of 2 etc. it was really confusing in the tracking because you had to drill down to see box 2/2.

2 Likes
#6

Try the number in Fedex too - mine came UPS, but my return was Fedex so…

1 Like
#7

I’m sorry for the confusion. We’ve just sent you an email with the status of your shipment. Since we’re working on it there, I’m going to close this topic.

2 Likes
#8