I recently purchased a one year old machine, yes, just barely out of warranty (but shouldn’t the product not break down right at a year?), and it does not cut any material on one pass and sometimes not even on 3 passes!
Yes, I have cleaned all of the lenses and put them back correctly and the fan is clean as well. I recalibrated the machine with proof grade material last night.
Today, I tried to go back to the basics with proof grade material (medium draftboard) and start again with the Gift of Good Measure. And reset the design back to regular settings and it barely cut through.
I was so excited to use this and thought it was a great machine for even novice users like me.