Need an update on a ticket


#1

Hey there,
I have a ticket open (106662) that I have not seen action on in 12 days. I’ve been waiting for a reply and no one has contacted me again. This seems like a bit of an excessive wait once a ticket has been picked up and I’m hoping it can be escalated. I have emailed asking for updates twice now with no reply so this is my next option.

@dan @Rita


#2

14 days since last reply and 19 days since the original ticket was opened. I’ve tried multiple methods of contact.
Please please please look at my ticket.


#3

Thanks for reaching up, and I apologize for the slow reply.

We’ve completed your request and are following up via email to finalize details and confirm your refund.


closed #4