Need Carriage belt!

Need carriage belt! Our machine is still under warranty and our carriage belt broke almost 2 weeks ago. Emailed GF and they said they were sending a new one out, however the tracking just says “Returning to sender”. Cannot get in touch with GF and I need a belt. Is there a place I can buy one? Need to get this machine back running asap!

Did you get a response from GF support?

You’ve opened another support ticket by posting in this section, so they’ll be along soon to get you taken care of.

I sell spares… :slight_smile:

do you sell the white cable on the lid, to the lid camera?

No, I sell original replacement belts.

Hi,

Which belts do you sell?

Kind regards,
Debbie.

I sell all three of the belts in your Glowforge, the one that connects to the carriage plate assembly, and the two belts that connect to the laser gantry to control front/back motion.

can you contact me via email? I think I need stock up on repair items.

I’ve sent you a DM.

Oh no! I’m so sorry for the trouble with your shipment. Our team is investigating what happened, and I’ve just sent you an email with the next steps to resolve this for you, so I’m going to close this topic.