Need guidance

When I go to upload or trace an item I have no I cons on the left of the page. No where to enlarge, make duplicates and so on. Very frustrating. We’ve watched several different how tool’s and they all have items to choose from on the left hand side of the page. Can anyone help me with this?

Screen capture would help us help you a lot. Most of the time we see this everything is outside of the printable area.

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Which browser and OS?

Without more info, try a different browser. Chrome is recommended.

Thank you! I already have Chrome

I’ve made things as small as they will go and still nothing?

Browser is Chrome and OS stands for?

Operating system

Lenovo i7

That is not an operating system. Windows? Linux?

Lenovo makes Chromebooks as well.

Whatever. Support can get the info they need to troubleshoot.

I’m sorry about the challenging start. I see you already emailed us about this and I’ve sent you some next steps there, so I’m going to close this topic.