My machine caught on fire. I sent it back to be repaired by Glowforge and just got an email saying that it can’t be repaired but they would sell me a new one for a small discount (and keep the one that needed to be repaired). There was no details of what was wrong and couldn’t be repaired, no breakdown and I felt like I was just trying to be sold now that they have my machine and know I need a new one.
It caught on fire but I caught the fire pretty quickly. The lights and camera were damaged and a bit of the inside but not much more than that. I am of course disappointed with the answer of no fix but even more turned off that I am being sold without explanation now that I am in a shit spot.
Anyone else with this experience? It was less than 6 months old and not under warranty because according to Glowforge I wasn’t cutting proofgrade acrylic.