I purchased my glowforge in July. I use this machine for business. I’ve noticed some wear on my x and y axis belts. I would like to have replacement belts on hand as I can’t afford to not have this machine running for an extended period of time. I’ve checked the website. Messaged the FB page in which a bot replied with no real info. I’ve emailed support and I still don’t even know how I buy belts for my machine. Am I missing something? This really shouldn’t be that hard to order basic spare parts.
You’ve opened a duplicate support ticket by posting in this section. It’s best to email OR post, not both, as the duplicates slow down their response time. 
call mike 6028853482
You don’t want to post a phone number in a public forum. It will get scraped, and spammed sadly.
Sorry about that just trying to help. I do not know to reach him any other way
I wouldn’t have answered provided by @j_trexler because I wouldn’t have recognized the number if you had called, but I can supply you with the belts you need for your machine. Just message me here and we can make the arrangements.
The belts I sell are exact replacements for the Gates belts supplied with the Glowforge. Each belt is $20.00 plus shipping, individually, a complete set of three belts for a Glowforge is $45.00 plus shipping, shipping for either is Priority Mail at $7.75. I also sell a set of UHMW rash guards which help resist wear and tear on the white ribbon cable and the circuit board of the carriage plate, if you’re interested.
I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.