Need to know how to transfer ownership

Community Support
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I am not sure what to do I posted in here they said they would contact me and close the topic thread but no one contacted me I sold mt GF pro and added the 2 ladies as users on my acct I just need to know what to do so they can have ownership someone please help thank you Rebecca Wilson

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You need to email Glowforge support. Support doesn’t monitor this category of the forum.

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I moved this to problems and support because the GF team are really the only ones that can help out with this. Be sure to check your junk box/spam mailbox.

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@RyanD: FYI moving a thread here from another section doesn’t generate a support ticket, so they still won’t see it.

@folkartfromtheharbor, you’ll need to either email Support or open a new thread here in Problems and Support (just one or the other, not both!) to let them know you didn’t get their email.

Tip: When you email them, you should get an immediate auto-reply – if you don’t, something is wrong and their messages may be going into your spam folder.

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They would have sent an email within moments of doing this - check your spam folder and add @glowforge.com to your whitelist, and then yes, send them an email at support@glowforge.com letting them know you didn’t receive their earlier response.

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Hello @folkartfromtheharbor, I am sorry that you did not receive our last email. I just resent the email to you. Could you please check your email, including your spam folder? I will keep this post open for now and if you do not see the email please write back here so we know.

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@geek2nurse thank you for letting me know! Still learning from the best!

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Well, @Danielle.W found it anyway, so it looks like you did fine after all. :wink:

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I see that you have replied to our email about this and we’re working on it there, so I’m going to close this topic.

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