I love this machine and have used it nearly everyday since delivery!
BUUUUUUT…today, when powered on, it clearly has an issue. The head moves horizontally across the top, as usual when calibrating, but the black “band” on the far right side is “snapping” as it moves. And the interface on my computer doesn’t ever pass the “head is calibrating, may take a few moments” screen. WELP!
I have pulled out the crumb tray to see if anything is stuck. I AM able to move the head horizontal and the black “band” vertical without much force (just the same as during the initial set up). So I am unsure what is causing this to happen when the machine is on.
Any assistance or tips on what to look for? HALP!