l received my new glowfroge and unpacked it to discover the coolant had been leaking in the interior of the box and bag. After I got over the utter disappointment, I called glowforge (I did not realize there is no tech support as this was not mentioned anywhere) but was unable to get anyone on the phone nor was my calls returned… then I followed with several emails to support. I was told to wipe it down and start it up (I am paraphrasing) …I am worried about electrical issues given the amount of coolant all over the device and the fact there is a huge bubble in the laser glass tube I realize there is some but it looks like the laser tube is very low…I asked in multiple emails if I could please speak to someone and got no offers to speak to anyone. My biggest disappointment is I work for a University in San Diego, and I purchased this after watching the recent youtube video for educators…I am asking if anyone can guide me
Ok, you have spoken to . They’ve told you what to do. That’s not going to change.
You’ve made a warranty request. If it fails utterly they’re going to replace it. If it turns out it wasn’t an excessive amount of coolant then your machine will work perfectly and you’ll be on you way!