New glowforge head and says error

I just received my new glowforge printer head and after starting it up and going through all the normal steps, it throws an error code, over and over and over. I reset everything up from scratch and attempted again. Nothing. I tried many different images, nothing. I am so frustrated! Ideas?

you need to recalibrate it and align it…

so it recognizes your glowforge, a simple process

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