New Glowforge , Laser does not work

My glowforge arrived today. We assembled the machine with no problem and then we tried to do the tutorial - Gift of Good meassure key chain. The laser did not cut or engrave. It went thru the motions but nothing happened. Tried 3 times and cleaned the camera and made sure the board was level. Please let me know what to do next.

Can you post a screen shot showing your settings?


Here are the settings. Any help is appreciated.

Is there a particular reason that you aren’t using the default settings for cut, score, and engrave? Most of those power settings are way to low to do anything.

Try the gift of good measure again, but use the default settings.


I can see that you’ve also reached out via email and that our support team has contacted you there. To avoid duplicate communication and expedite your process, I’m going to go ahead and close this topic.