I just received my Glowforge Pro a few hours ago and finished setting it up. It connects to Wifi, attempts to calibrate, and repeatedly fails. The machine appears to be unusable.
The camera works, I can see the work bed and have attempted the trick mentioned by others of centering the laser head under the camera and taking a new bed image. This worked, meaning I can see the Glowforge logo from the laser head in the application software’s view of the bed. But calibration still fails.
Every time it attempts calibration, the head moves around for a while on the X/Y axis, but eventually after a minute of doing this, the head moves to the right, and the rest of the calibration occurs with the head “stuck” to the right. I can occassionally hear gear grinding sounds but only observe forward/backward movement of the mechanism (no left/right after this point).
Repeated hardware resets have not resolved the issue. The same series of events happens every time: Head moves around on X/Y axis for a while, eventually gets stuck on the right hand side, makes grinding sounds, and eventually fails in the software.
Any thoughts? Is my brand new Glowforge broken as soon as I opened the box?