Two weeks ago, my Glowforge got stuck on centering or scanning depending on the power cycle. I tried all the preliminary tricks, such as cleaning the lenses, restarting computer / router, reconnecting the machine to my wifi etc. Finally, a rep from Glowforge got with me and sent me a new lid cable, thinking that would do the trick. I received and connected the new lid cable today, and I am having the same issues. Both rows of LEDs are lighting up as they are supposed to, and the head and carriage will move to position under the lid camera when I power up, but that’s as far as it goes. It is stuck on “centering.”
I am supremely frustrated with this machine. It’s only 2 months old and I use it daily for my business. I make my full time income through my business and this machine being down for 2 more weeks (or longer) is not really a viable option. Does anyone have any other suggestions about what could be going on here? Could it be the cable that attaches directly to the lid cable that is bad instead?
I would appreciate any help… Needless to say, I am really regretting this Glow Forge purchase at the moment.