I received a replacement plus yesterday. They stated I was receiving a new machine. Straight out of the box I tried to cut the gift of good measure it went to cooling down. It is stored in my basement it was about 66 degrees. I email yesterday with no response. Anyone have any insight?
If you didn’t receive the auto-response then either your email to them, or their response to you is getting stuck in a spam filter. If you did, they will always respond via email and close this thread. They’ll likely find this one today (they generally respond within 1 business day) and either continue here if email isn’t working, or continue via email if it is.
I’m sorry that you’ve run into trouble with your new Glowforge. We’ve sent you an email with next steps, so I’m going to close this thread and we’ll continue to assist you there.