I received the pro glowforge about 2-3 months ago, I have been using it without a problem lately.
I have tried emailing about an overheating issue that cancels large prints about 2 hours in, and will never cool down and the entire material is wasted, it will not resume printing after it has cooled.
now, the laser cutter will not even produce a laser, cut or engrave. I have cleaned the lens with the tools. no avail.
it runs and calibrates like normal, does it passes like it usually does, but no laser is being produced on any setting.
I also checked the back safety interlock above the power switch, that is just fine as well.
the glass chamber is looking like it is working all the same like it usually did while it’s running.
I just got this, am I going to have to have it replaced already?
I would love any assistance.