Thanks, that’s good to know! I actually just tried cutting the GOGM one more time after cleaning everything, and it worked- It cut through this time! My laser window on the inside left of the glowforge was extremely dirty, so I bet that’s what was giving it issues. Glad that @ashleyn posted about this problem so I could learn and solve mine! Thank you! Hope @ashleyn gets the problem figured out soon!
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Thank you for all of your great help everyone!
Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I have reached out directly via email. I’m so sorry about the bad news.
I will now close this thread.
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