I just had a chance to start and test my New Pro unit. I was able to connect it to my WiFi, name my machine (Louise), and open the app online. I uploaded 1 image first to engrave but I couldn’t see where in the material it was going to engrave. I changed the material and sent another image to cut. But again, I could not see the placement of where it was going to cut. I cannot see the bed of my machine at all! Not the honeycomb bed, or any material I put in there, or anything for that matter. The whole screen is grey. Is my camera not working? I tried to hit refresh bed-image, and still… Nothing!!
I’m attaching here an image of what it looks like from my screen:
I am using Chrome browser. I have already sent an e-mail to Glowforge support, but any help or advice would be greatly appreciated.