I am feeling so exhausted in contacting the customer service of the Glowforge. For the past 6 days, I sent around 10 emails (and create 1 topic) to the customer service, but only 2 emails replied to me about how to solve my problem. The second one is to ask me to return my unit, and there is no further procedure to instruct me how can I do that even I sent three more emails to ask about it. It seems the only way to ask them to reply to my email is to add a new topic in this community. Hopefully, customer service supervisor can see this and ask their employees to work in a more efficient way.
I’m sorry for the frustrating experience. I just followed up in our email thread regarding the next steps - thank you for your patience. Since you already emailed us about this and we’re working on it there, I’m going to close this topic.