No laser firing from the printhead

Community Support
#1

My unit was just “going through the motion” without the laser beam. I tried numerous attempts but still no go. The tube doesn’t glow like before… oh boy. Has anyone encountered similar issues?

#2

Have you tried on a known good file - one of the freebies like the Founders Rulers?

#3

Check the power setting too - I just accidentally ran through an entire engrave with the power set to 1.

Ugh!

6 Likes
#4

I was using the same file that was successfully printed out before.

#5

I had to adjust the power and speed to test the plywood from Home Depot. So I did triple check the settings. Sometimes it won’t cut all the way through because of some knots/voids. :joy: I will try again this weekend.

#6

Did you, by chance, just clean the lens and windows right before this?

#7

I cleaned it AFTER. I thought it may be too dirty and causing it not to beam properly.

#8

No tube glow? That’s a bad sign. Sounds like the laser isn’t firing at all.

#9

Thanks for the advice. Felt like I was talking to a celebrity :grin:

1 Like
#10

Who, @Rita? (Naw, she’s cool! Very down to earth, and so incredibly patient with all of my flubs.) :wink:

#11

Here’s the link to a short recording of the issue… https://www.dropbox.com/s/xmrw88kdz59xj3n/IMG_2846.MOV?dl=0

#12

Thank you so much for taking the time to provide more detail, and the video. Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details.

I’m so sorry for the bad news.

#13